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Compliments or Complaints

If you would like to make a complaint or provide feedback, you can do so using the options below. We welcome all compliments and complaints to help improve our services.

HOW IT WORKS

Step 1

Download the form

The PDF includes our complaints policy followed by the form to complete and return.

Step 2

Fill it in

Complete the form on your device or print and fill by hand.

Step 3

Email it to us

Send to the right email address for your housing type.

DOWNLOAD THE FORM

Complaints & Compliments Policy & Form

PDF · Fill in on your device or print

SEND YOUR COMPLETED FORM BY EMAIL

Social Housing

Non-Social Housing

GOVERNANCE DOCUMENTS

© 2026 Ash Shahada Housing Association. All rights reserved.

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